AI and Automation

Chatbots & Conversational Workflows

Conversational workflows your customers complete on the first try

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Overview

Why this matters

Chatbots and conversational workflows is the work of turning your website chat, help center, and messaging channels into a place where customers actually get things done. We design and build assistants in Intercom, on your site, and across WhatsApp that ground on your content, run multi-step workflows, and hand off to humans with full context. Every engagement starts with the conversations you handle today, the deflection and conversion outcomes you want, and the systems we will integrate with, then moves through prompt and flow design, evaluation, and a controlled launch. Our team owns retrieval, prompts, integrations, analytics, and ongoing tuning, so the bot earns its place on day one and improves every week.

Why us

Key benefits

Deflect routine work

Resolve common questions in chat so your team can focus on the conversations that need a human.

Convert more web traffic

Qualify, route, and book demos directly from your site, with full context delivered to sales.

Grounded in your content

Answers come from your help center, product docs, and policies, not a generic model guessing.

Honest handoff and reporting

We track resolution, escalation, and CSAT so you see what the bot does well and where to tune.

Catalog

Services in Chatbots & Conversational Workflows

10 services available in this group.

AI Chatbot for Websites (custom)

Custom AI chatbots that answer, qualify, and route visitors on your site.

We build custom AI chatbots for websites that answer product questions, qualify leads, and book meetings using your own content and CRM.

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WhatsApp Business AI Chatbot

AI chatbots inside WhatsApp Business that sell, support, and route at scale.

We build AI chatbots on the WhatsApp Business API that handle sales, support, and onboarding with CRM sync and human handoff.

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Instagram DM Automation

Automated Instagram direct message workflows for lead capture and support.

We build Instagram DM automation that qualifies leads, answers FAQs, and routes high-intent conversations to your team in real time.

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Facebook Messenger Bot

Custom Facebook Messenger bots for sales, support, and lead routing.

We build Messenger bots that qualify leads, answer questions, and book meetings directly inside Facebook conversations.

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Telegram Bot Development

Custom Telegram bots for community, commerce, and operations.

We design and build Telegram bots that automate community management, payments, support, and internal workflows at scale.

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Slack Bot Development

Custom Slack bots and apps for internal automation and workflows.

We design and build Slack bots that automate internal workflows, surface data, and connect your tools inside the channels your team already…

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Microsoft Teams Bot Development

Custom Microsoft Teams bots and apps for enterprise automation.

We build Microsoft Teams bots and apps that automate workflows, surface data, and connect enterprise systems inside Teams chats and channels.

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Discord Bot for Communities

Discord bots that moderate, onboard, and engage members across servers.

We design and deploy Discord bots that automate onboarding, moderation, role flows, and member engagement for B2B and community-led brands.

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ManyChat / Chatfuel Bot Builds

Messenger and Instagram bot builds on ManyChat and Chatfuel.

We design and ship ManyChat and Chatfuel bots that capture leads, answer questions, and route conversations across Messenger, Instagram, and SMS.

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Lead Qualification Chatbot

Chatbots that qualify leads before they reach your sales team.

We build lead qualification chatbots that ask the right questions, score responses, and route qualified prospects to your sales team in real…

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How we work

Our approach

Discovery and intent mapping

We review chat transcripts and tickets, group intents, and agree the deflection and conversion targets.

Design and build

We build flows in Intercom, on your site, or in WhatsApp, wire retrieval, and connect your systems.

Evaluate and pilot

We score answers against a rubric, run a soft launch on a slice of traffic, and tune before full rollout.

Launch and improve

We monitor real conversations, report weekly, and ship updates as products, policies, and content change.

FAQ

Frequently asked questions

How is this different from the chatbot already in our help desk?

Most out-of-the-box bots match keywords and forward tickets. We build assistants that ground on your content, run multi-step workflows, and complete tasks like booking or returns end to end, not just answer FAQs.

Where do the answers come from?

From sources you control: your help center, product docs, policies, and approved knowledge bases. We use retrieval so answers stay current as your content changes, and we cite sources when it helps users trust the response.

How do you stop the bot from making things up?

We constrain the model to your content, use retrieval with citation, write strict prompts and refusal rules, and evaluate every flow against a rubric. Where confidence is low, the bot escalates rather than guesses.

How long until we can launch?

A focused pilot on one or two intents typically launches in three to five weeks. Broader rollouts with multiple workflows, integrations, and channels run six to ten weeks depending on systems and approvals.

Want help with chatbots and conversational workflows?

Book a 30-minute call. We will scope the right path for your goals.

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