Inbound, outbound, and omnichannel teams that sound like your own.
58 services across 12 capability groups covering customer support, sales, retention, research, and AI-enabled contact for UK, US, Canada, and Australia.
Why Call Center Outsourcing?
We run contact center programs that customers do not realize are outsourced. Inbound customer support, technical support, reception, inbound sales, outbound lead generation, sales and telemarketing, retention and collections, research, omnichannel digital support, AI-enabled contact, industry BPO, and back-office operations sit under one operations manager per account.
Clients hire us when in-house hiring stalls, when call volume outgrows a small team, or when they need 24/7 coverage they cannot economically staff alone. We work in neutral English with regional accent options, follow your scripts and tone-of-voice guides, and report against the same KPIs your in-house team would: CSAT, AHT, FCR, conversion, and QA scores.
Quality is enforced by daily call monitoring, weekly calibration, and a QA team that sits separately from operations so scores are honest. We run on your CRM and telephony stack (HubSpot, Salesforce, Zendesk, Five9, Talkdesk, Genesys) and integrate with your ticketing, knowledge base, and workforce management so handoffs are clean.
What we cover
Drill into a group to see the specific services inside.
Inbound — Customer Support
Voice, email, and chat support that holds the line
Trained agents handling customer queries across voice, email, and chat with documented SLAs, QA monitoring, and multi-time-zone coverage so your customers always…
9 servicesInbound — Technical Support
Trained engineers resolving issues faster across every tier
Tiered technical support staffed with agents and engineers trained on your product, runbooks, and escalation paths so customers get accurate answers and…
4 servicesInbound — Reception & Overflow
Live receptionists and overflow cover at every hour
Live answering, message taking, appointment booking, and overflow cover for busy reception teams, so every call gets picked up by a trained…
4 servicesInbound Sales
Order-takers and upsell specialists trained to convert
Inbound sales programs for buyers who reach out ready to act, with trained agents handling orders, qualifying questions, upsell, and cross-sell against…
3 servicesOutbound — Lead Generation
Outbound SDRs booking meetings your closers actually want
Outbound lead generation and SDR-as-a-service programs that hit list, dial, and meeting targets so your account executives spend more time selling and…
5 servicesOutbound — Sales & Telemarketing
Full-cycle telesales programs measured on revenue
Full-cycle outbound sales and telemarketing programs where trained closers run lists, work objections, and close revenue against quota, compliance, and quality standards.
4 servicesOutbound — Retention & Collections
Retention specialists and collectors that hold customers
Outbound retention, winback, save desk, and collections programs run by trained agents who protect lifetime value, recover receivables, and keep the customer…
3 servicesResearch & Data
Surveys, mystery shopping, and data verification at scale
Phone, online, and field research programs covering customer surveys, mystery shopping, list verification, and data cleansing, run to documented sampling, scripting, and…
4 servicesOmnichannel & Digital Support
Non-voice digital support across chat, social, and messaging
Live chat, social DMs, WhatsApp, SMS, and in-app messaging support handled by agents trained for written tone, fast response, and the same…
5 servicesAI & Automation
Automation inside the BPO stack, with humans in the loop
Conversational AI, call summarization, deflection bots, and agent copilots designed and operated inside our BPO programs so automation lifts CSAT instead of…
4 servicesIndustry-specific BPO
BPO teams trained for insurance, healthcare, retail, telecom
Industry-specific contact center and BPO programs for insurance, healthcare, retail, telecom, and travel, with agents trained for the regulations, products, and customer…
9 servicesOperations & Back-office
Data entry, processing, and virtual assistants at scale
Non-customer-facing back-office programs covering data entry, document processing, order management, and virtual assistants, run to documented accuracy and turnaround targets.
4 servicesWhy teams choose RevoraOps for call center outsourcing
Neutral English with regional options
Agents trained in neutral English with UK, US, Canadian, and Australian accent and idiom options on request.
Independent QA function
QA reports to a separate manager from operations, so calibration scores reflect reality and not a sales narrative.
24/7 coverage that scales
Follow-the-sun staffing across time zones, with workforce management aligned to your forecast curves, not a one-size schedule.
CRM and telephony native
We log into your HubSpot, Salesforce, Zendesk, Five9, or Talkdesk, so no data leaves your system of record.
Compliance-first onboarding
PCI, HIPAA, GDPR, and TCPA training built into agent ramp-up before the first live call is handled.
Outcome-aligned commercials
Pricing models include per-seat, per-call, and outcome-based, so commercials match how your business measures the channel.
How we engage
Discovery & audit
We baseline current call volumes, AHT, CSAT, and staffing gaps to design the right team size and shift pattern.
Scope & proposal
We define a written scope with seats, shifts, KPIs, SLAs, and commercial model before signing the master agreement.
Kickoff & access
We onboard inside your CRM and telephony, build training materials with your team, and certify agents before going live.
Sprint delivery
We go live in a pilot pod, monitor calls daily, calibrate weekly, and report on KPIs every morning during ramp-up.
Review & expand
We run monthly business reviews, retire scripts that underperform, and scale headcount in line with your forecast.
Questions we hear most
How are your call center services structured?
Can we start with a small pilot?
Which markets do you serve?
Do you sign NDAs and meet compliance standards?
How fast can we kick off?
Ready to extend your contact center?
We will scope the right seats, shifts, and channels for your volume in a 30-minute call.