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AI and Automation

Inbound AI Receptionist

An always-on AI receptionist that answers, routes, and books for your business.

Overview

What we deliver

We deploy AI receptionists that answer every inbound call, qualify the reason, and route or book based on your rules.

We build inbound AI receptionists that pick up every call, greet the caller, capture intent, and route to the right outcome. The agent can take messages, transfer to staff, schedule appointments, and answer common questions using your knowledge base. We start by listing the call types you receive today, the questions you want answered, and the rules for transfers and bookings. From there, we configure the agent, connect it to your phone system, calendar, and CRM, and test it against recorded calls. We also set up after-hours and overflow coverage so no call goes unanswered during busy periods or holidays. Once live, we review call transcripts each week, fix gaps, and refine the script as new question patterns appear. We work with offices, clinics, agencies, and service businesses that need reliable phone coverage without adding headcount.

Fit Check

Built for teams like yours

Who it's for

  • Medical and dental practices
  • Law firms
  • Real estate agencies
  • Home service businesses
  • Professional services firms

Pain points we solve

  • Calls dropping during busy hours
  • After-hours calls going unanswered
  • Front desk burnout
  • Lost bookings from voicemail
  • Inconsistent caller experience
What's included

Capabilities

Everything we cover in this engagement.

  • Inbound call answering and greeting
  • Caller intent detection
  • Live transfer and routing rules
  • Appointment booking and confirmation
  • Message capture and email forwarding
  • Knowledge base Q and A
  • Overflow and after-hours coverage
  • Call recording and transcripts
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Audit

We review call logs and common caller questions.

02

Configure

We set up greetings, routing, and booking rules.

03

Integrate

We connect the agent to your phone, calendar, and CRM.

04

Pilot

We run the agent on a sample of calls and review.

05

Operate

We monitor calls and refine the script weekly.

What you get

Deliverables & outcomes

What you get

  • Live AI receptionist
  • Routing and booking rules document
  • Phone, calendar, and CRM integrations
  • Knowledge base for common questions
  • Weekly call review reports
  • Operations runbook

Outcomes you can expect

  • Every inbound call answered
  • More appointments booked
  • Lower front desk workload
  • Faster caller resolution
  • Better caller satisfaction scores
Timeline

2 to 4 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

Vapi, Retell, Synthflow, Twilio, Google Calendar

KPIs we track

Answer rate, Booking conversion rate, Transfer accuracy, Message capture rate, Caller satisfaction

Client stories

What clients say

"

Our old site was a Frankenstein of three previous agencies. We gave them a hard launch date tied to a trade show and they actually hit it. 47 templates, full product catalog migration, no broken redirects on go-live day. Our previous vendor missed the same deadline twice. This time my phone stayed quiet on launch morning.

Marcus L.
"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.
FAQ

Frequently asked questions

Quick answers to the questions we hear most.

Will callers know it is an AI?
We disclose this when required by law and design greetings that feel natural and clear.
What happens if the agent cannot answer?
We set fallback rules that transfer to a human or take a message based on call type.
Can it book appointments directly?
Yes, we connect it to your calendar so it can offer slots, book, and send confirmations.
How does it handle Spanish or other languages?
We can configure multilingual agents that detect the caller language and respond accordingly.
Do you provide call recordings?
Yes, we store recordings and transcripts where allowed and share weekly summary reports.

Want every call answered?

We can have your AI receptionist live in weeks.