Customer Review Automation

Overview

What we deliver

We build workflows that request, collect, moderate, and respond to customer reviews across your store and marketplaces, with clear reporting.

We build customer review automation that turns reviews from a side project into a steady operating system. Our workflows trigger review requests at the right moment after delivery, route them through the channels your customers use, and pull the responses back into one place. We handle moderation rules, sentiment tagging, and reply drafting with AI assistance, so your team approves replies rather than writing every one from scratch. We integrate with Shopify, Amazon, Google, Trustpilot, Yotpo, Judge.me, and other review platforms through their APIs. Negative reviews get flagged to a named owner with order context, so issues become fixes rather than scars. Positive reviews get surfaced to marketing and product teams. Every workflow is monitored, documented, and supported. The outcome is more reviews per order, faster responses, and a clearer view of what customers say across every place they say it.

Fit Check

Built for teams like yours

Who it's for

DTC brands focused on social proof
Marketplaces sellers
Service businesses with online reviews
Customer experience teams
Marketing teams handling reputation

Pain points we solve

Low review collection rate
Slow or missed responses
Negative reviews left unresolved
No single view of customer feedback
Manual moderation overhead

What's included

Capabilities

Everything we cover in this engagement.

Post purchase review request flows
Multi-channel review collection
AI assisted response drafting
Sentiment and topic tagging
Moderation and approval workflows
Negative review alert routing
Review aggregation dashboard
Marketing surface integrations

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Review audit

We map current review channels, volumes, response times, and gaps.

02

Workflow design

We design request timing, moderation rules, and response paths.

03

Build

We connect channels, build flows, and configure AI drafting with guardrails.

04

Pilot

We run live for a sample of orders, tune timing and copy, and review results.

05

Operate

We monitor, support, and expand workflows to new channels and products.

What you get

Deliverables & outcomes

What you get

Review request flow templates
Channel integrations and tagging
Response approval workflow
Negative review alert routing
Sentiment and topic dashboard
Operations and CX runbook

Outcomes you can expect

Higher review volume per order
Faster response times
Lower negative review rate
Better customer insight data
Less manual moderation work

Timeline

3 to 6 weeks for initial build

Engagement

Monthly retainer, Project, Sprint

Tools we use

Yotpo, Judge.me, Trustpilot, Google Business Profile, OpenAI

KPIs we track

Review rate per order, average response time, sentiment trend, negative review resolution rate, review surface coverage

Client stories

What clients say

"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.

"

Two weeks before our seed round we still did not have a defensible model. Their fractional CFO rebuilt our three-statement forecast, pressure-tested the assumptions, and walked me through every line before the partner meeting. We closed 1.4M on the terms we wanted. The investor specifically called out how clean the financials looked compared to the last five decks she had seen.

Hannah B.

Proof