Order Fulfillment Automation

Overview

What we deliver

We connect your store, ERP, and 3PL so orders flow from checkout to shipped without manual handoffs, with clear exception handling.

We build order fulfillment automation that moves every order from checkout to dispatch without anyone keying data between systems. Our workflows route orders to the right warehouse or 3PL based on stock, location, SKU rules, and service level. We handle splits, holds, fraud checks, address validation, and label generation, then push tracking back to the store and the customer. When something goes wrong, the system flags it to a named owner with the context they need to fix it. We integrate Shopify, NetSuite, ShipStation, ShipHero, and most major 3PL APIs, and we build custom connectors when needed. Every workflow is documented, monitored, and supported, so your operations team spends time on exceptions rather than typing orders. The result is faster shipping, fewer errors, and a clear view of order status across every channel and region you sell into.

Fit Check

Built for teams like yours

Who it's for

DTC brands with multiple warehouses
Merchants using 3PLs
Multi-channel retailers
Brands expanding internationally
Operations teams drowning in manual work

Pain points we solve

Manual order entry between systems
Orders sent to wrong warehouse
Slow exception handling
Missing tracking updates
No single view of order status

What's included

Capabilities

Everything we cover in this engagement.

Order routing rules engine
3PL and warehouse integration
Address and fraud validation
Split shipment logic
Label and document generation
Tracking and status sync
Exception alerting and queues
Returns and refund automation

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Order flow audit

We map current order paths, systems, and failure points end to end.

02

Routing design

We define rules for warehouse selection, splits, holds, and exceptions.

03

Integration build

We connect store, ERP, 3PL, and carriers with tested API workflows.

04

Pilot

We run live orders through the system and tune rules before full cutover.

05

Operate

We monitor, support, and extend the workflow as your business grows.

What you get

Deliverables & outcomes

What you get

Order routing rules document
Live integrations with 3PLs and carriers
Exception queue and alerts
Status dashboard for operations
Runbook for common issues
Training for ops and CX teams

Outcomes you can expect

Faster order to ship time
Lower error rate per order
Reduced manual labor in operations
Better tracking and CX
Scalable order volume

Timeline

6 to 10 weeks for initial build

Engagement

Monthly retainer, Project, Sprint

Tools we use

Shopify, NetSuite, ShipStation, ShipHero, EasyPost

KPIs we track

Order to ship time, exception rate, manual touches per order, on time shipment rate, tracking sync uptime

Client stories

What clients say

"

My books were 90 days behind and I was avoiding my accountant. They cleaned up nine months of mis-categorized Shopify and Stripe entries, set up proper rules in QuickBooks, and now my close lands on day four of every month. First time in three years I opened a P&L without wincing. Cash forecasting actually makes sense now.

D.R.

"

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

Proof