Inbound AI Receptionist

Overview

What we deliver

We deploy AI receptionists that answer every inbound call, qualify the reason, and route or book based on your rules.

We build inbound AI receptionists that pick up every call, greet the caller, capture intent, and route to the right outcome. The agent can take messages, transfer to staff, schedule appointments, and answer common questions using your knowledge base. We start by listing the call types you receive today, the questions you want answered, and the rules for transfers and bookings. From there, we configure the agent, connect it to your phone system, calendar, and CRM, and test it against recorded calls. We also set up after-hours and overflow coverage so no call goes unanswered during busy periods or holidays. Once live, we review call transcripts each week, fix gaps, and refine the script as new question patterns appear. We work with offices, clinics, agencies, and service businesses that need reliable phone coverage without adding headcount.

Fit Check

Built for teams like yours

Who it's for

Medical and dental practices
Law firms
Real estate agencies
Home service businesses
Professional services firms

Pain points we solve

Calls dropping during busy hours
After-hours calls going unanswered
Front desk burnout
Lost bookings from voicemail
Inconsistent caller experience

What's included

Capabilities

Everything we cover in this engagement.

Inbound call answering and greeting
Caller intent detection
Live transfer and routing rules
Appointment booking and confirmation
Message capture and email forwarding
Knowledge base Q and A
Overflow and after-hours coverage
Call recording and transcripts

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Audit

We review call logs and common caller questions.

02

Configure

We set up greetings, routing, and booking rules.

03

Integrate

We connect the agent to your phone, calendar, and CRM.

04

Pilot

We run the agent on a sample of calls and review.

05

Operate

We monitor calls and refine the script weekly.

What you get

Deliverables & outcomes

What you get

Live AI receptionist
Routing and booking rules document
Phone, calendar, and CRM integrations
Knowledge base for common questions
Weekly call review reports
Operations runbook

Outcomes you can expect

Every inbound call answered
More appointments booked
Lower front desk workload
Faster caller resolution
Better caller satisfaction scores

Timeline

2 to 4 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

Vapi, Retell, Synthflow, Twilio, Google Calendar

KPIs we track

Answer rate, Booking conversion rate, Transfer accuracy, Message capture rate, Caller satisfaction

Client stories

What clients say

"

We had 14 cornerstone pages stuck on page two for 18 months. Their SEO crew rewrote the internal linking, cleaned up our schema, and shipped 22 supporting briefs over a quarter. Eight of those pages broke top three by month five. Organic pipeline went from a trickle to our second-largest source. Felt like watching interest compound.

James T.

"

Two weeks before our seed round we still did not have a defensible model. Their fractional CFO rebuilt our three-statement forecast, pressure-tested the assumptions, and walked me through every line before the partner meeting. We closed 1.4M on the terms we wanted. The investor specifically called out how clean the financials looked compared to the last five decks she had seen.

Hannah B.

Proof