Website Maintenance & Support (AMC)

Overview

What we deliver

We keep your website fast, secure, and current with proactive updates, monitoring, backups, and a responsive support desk.

We provide [BRAND] clients with a steady hand on the wheel after launch. Our annual maintenance contracts cover core, plugin, and theme updates, security patching, daily backups, uptime monitoring, performance tuning, and a ticketed help desk for content and small build requests. We schedule a monthly health check that reviews error logs, Core Web Vitals, broken links, and storage usage, then we share a short report with what we changed and what we recommend next. When something breaks we triage by severity, restore service, and document the root cause so it does not recur. We work across WordPress, Webflow, Shopify, headless stacks, and custom builds. The goal is simple: your website should feel maintained rather than neglected, and your internal team should never wonder whether updates are happening.

Fit Check

Built for teams like yours

Who it's for

Marketing teams without in-house developers
Founders post-launch
Agencies needing a white-label partner
Multi-site operators
Enterprises with legacy CMS estates

Pain points we solve

Outdated plugins and security risk
No clear ownership of the website
Slow response to bugs
Lack of backups or recovery plan
Performance and uptime drift

What's included

Capabilities

Everything we cover in this engagement.

Core and plugin updates
Daily offsite backups
Uptime and SSL monitoring
Security hardening
Performance tuning
Content updates
Bug triage and fixes
Monthly health reports

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Onboard

We audit the current stack, hosting, and access.

02

Baseline

We set up monitoring, backups, and a staging environment.

03

Maintain

We run weekly updates, patches, and content tickets.

04

Report

We deliver a monthly summary with metrics and recommendations.

05

Improve

We propose quarterly improvements to performance and UX.

What you get

Deliverables & outcomes

What you get

Staging environment
Backup and restore plan
Monthly health reports
Ticketed support inbox
Quarterly roadmap
Patch and update log

Outcomes you can expect

Higher uptime and security posture
Faster turnaround on requests
Predictable maintenance costs
Lower risk of data loss
Steady performance scores

Timeline

Ongoing retainer

Engagement

Monthly retainer, Project, Sprint

Tools we use

UptimeRobot, Cloudflare, WP Engine, Sentry, Jira

KPIs we track

Uptime, ticket resolution time, page speed, patch lag, backup success rate

Client stories

What clients say

"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.

"

My books were 90 days behind and I was avoiding my accountant. They cleaned up nine months of mis-categorized Shopify and Stripe entries, set up proper rules in QuickBooks, and now my close lands on day four of every month. First time in three years I opened a P&L without wincing. Cash forecasting actually makes sense now.

D.R.

Proof