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Call Center Outsourcing

Debt Collection Calls

First-party and early-stage collection calls handled with professional tone and full regulatory compliance.

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Overview

What we deliver

We make first-party and early-stage debt collection calls that recover balances, arrange payment plans, and update accounts.

We provide first-party and early-stage debt collection calling for businesses that need to recover outstanding balances without straining customer relationships. Agents call on your behalf, follow your script and tone guidance, and work within the regulations that apply, including FDCPA in the United States and equivalent rules in the United Kingdom, Canada, and Australia. We confirm identity, present the balance, take payments through your processor, set up payment plans within your approved limits, and document promises to pay. When a customer disputes a charge or needs to talk to your team, we escalate quickly with a clean handoff note. Calls are recorded for quality and compliance review. Reports show recovery rate, promise-to-pay kept rate, and aging movement. We do not pursue late-stage or judgment work. We focus on early arrears where a respectful call still resolves the issue.

Fit Check

Built for teams like yours

Who it's for

  • B2B finance and credit teams
  • Subscription billing teams
  • Healthcare and dental practices
  • Property management firms
  • Utility and service providers

Pain points we solve

  • AR aging grows past 30 and 60 days
  • In-house staff dislike collection calls
  • Disputes are not documented well
  • Payment plans are inconsistent across staff
  • Compliance training is hard to maintain
What's included

Capabilities

Everything we cover in this engagement.

  • Pre-collection reminder calls
  • First-party arrears calls
  • Identity and balance verification
  • Payment processing
  • Payment plan setup
  • Dispute capture and escalation
  • Promise-to-pay tracking
  • Compliance documentation
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Compliance setup

We confirm jurisdiction rules and your approved scripts.

02

Agent certification

We train and test agents on regulations and your tone.

03

Pilot batch

We work a small aging bucket and review recordings.

04

Steady work

We call the daily aging queue and process payments.

05

Reporting

We share weekly recovery and dispute reports.

What you get

Deliverables & outcomes

What you get

  • Certified collection agents
  • Daily account updates
  • Recorded calls for review
  • Promise-to-pay log
  • Dispute escalation notes
  • Weekly recovery reporting

Outcomes you can expect

  • Lower DSO and aging buckets
  • Higher recovery on 30 to 90 day balances
  • Documented disputes for your team
  • Consistent payment plan terms
  • Clear audit trail for compliance
Timeline

3 to 4 week ramp

Engagement

Monthly retainer, Project, Sprint

Tools we use

QuickBooks, NetSuite, Xero, Salesforce, Stripe

KPIs we track

Recovery rate, promise-to-pay kept rate, average days to collect, dispute rate, aging movement

Client stories

What clients say

"

Our LCP was 4.8 seconds and Google was punishing us for it. They audited the build, dumped two plugins we did not need, moved hero images to a real CDN, and rewrote the critical CSS. LCP came down to 1.6 seconds within three weeks. Bounce rate on the pricing page dropped by a quarter without us touching the copy.

Sarah K.
"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.
Proof

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FAQ

Frequently asked questions

Quick answers to the questions we hear most.

Are you a licensed third-party collection agency?
No. We handle first-party and early-stage calls on your behalf, not third-party post-charge-off work.
How do you stay compliant with FDCPA and similar rules?
Agents are certified on the rules for the customer's jurisdiction and calls are recorded for compliance review.
Can you take payments on the call?
Yes. With access to your processor we collect payments and post them to the account.
What happens when a customer disputes?
We capture the dispute, stop collection activity per your rules, and escalate to your team.
Do you handle B2B and consumer accounts?
Yes. We work both, with different scripts and rules for each.

Need help with aging receivables?

We will work your 30 to 90 day buckets with a professional, compliant calling program.

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