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AI and Automation

Internal AI Search & Q&A

A private AI search layer that lets your team ask questions across all internal systems.

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Overview

What we deliver

We build internal AI search and Q&A systems that unify SharePoint, Drive, Notion, and Slack into one secure natural language interface.

We build internal AI search and Q&A systems that let employees ask plain-language questions and get cited answers drawn from your wikis, drives, ticketing systems, and chat history. Our team connects to the tools your company already uses, applies permission-aware retrieval so users only see content they are allowed to access, and configures an interface that fits your workflow. We handle source connectors, embeddings, ranking, and audit logging. We also set up usage analytics so leadership can see what teams are searching for and where documentation gaps exist. The outcome is less time hunting for information, fewer interruptions to senior staff, and faster onboarding for new hires who can self-serve answers about processes, projects, and policies from day one.

Fit Check

Built for teams like yours

Who it's for

  • Mid-market operations teams
  • Distributed engineering orgs
  • Professional services firms
  • Internal IT and HR teams
  • Companies with sprawling documentation

Pain points we solve

  • Information scattered across tools
  • Slow onboarding for new staff
  • Repeated questions to senior staff
  • Lost institutional knowledge
  • Poor native search in SaaS tools
What's included

Capabilities

Everything we cover in this engagement.

  • Multi-source connectors
  • Permission-aware retrieval
  • Natural language Q&A
  • Citation rendering
  • Slack and Teams integration
  • Usage analytics
  • Audit logging
  • Admin controls
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Source mapping

We catalog the systems and content your team relies on.

02

Permission design

We mirror existing access rules into the retrieval layer.

03

Build

We connect sources and configure the Q&A interface.

04

Pilot

We roll out to a department for feedback and tuning.

05

Company-wide launch

We expand access with training and admin handover.

What you get

Deliverables & outcomes

What you get

  • Unified search interface
  • Source connectors
  • Permission model
  • Slack or Teams bot
  • Analytics dashboard
  • Admin documentation

Outcomes you can expect

  • Less time searching for information
  • Faster employee onboarding
  • Reduced interruptions to senior staff
  • Better documentation hygiene
  • Higher knowledge retention
Timeline

8 to 12 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

LangChain, Pinecone, Azure OpenAI, Microsoft Graph, Slack API

KPIs we track

Queries per user, Time to answer, Source coverage, User satisfaction, Adoption rate

Client stories

What clients say

"

We had 14 cornerstone pages stuck on page two for 18 months. Their SEO crew rewrote the internal linking, cleaned up our schema, and shipped 22 supporting briefs over a quarter. Eight of those pages broke top three by month five. Organic pipeline went from a trickle to our second-largest source. Felt like watching interest compound.

James T.
"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.
Proof

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FAQ

Frequently asked questions

Quick answers to the questions we hear most.

How do you handle permissions?
We mirror your existing access rules so users only see content they already have rights to in the source system.
Which tools can you connect?
SharePoint, Google Drive, Confluence, Notion, Slack, Jira, and most systems with an API or SCIM endpoint.
Where is the data stored?
We deploy in your cloud tenant or a dedicated private environment, depending on your compliance needs.
Can it work inside Slack or Teams?
Yes, we ship bots for both so people can ask questions without leaving their chat tool.
How long until employees actually use it?
Most pilots see daily active usage within two weeks when launched with a clear sponsor and training plan.

Want one search box for everything your team knows?

We will design a secure internal AI search system that respects your existing permissions.

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