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AI and Automation

Custom RAG System

Retrieval augmented generation systems on your internal data.

Overview

What we deliver

We design and build custom RAG systems that let teams query internal documents, policies, and product data through accurate, source-cited AI answers.

We build custom retrieval augmented generation systems for teams that want AI answers grounded in their own data. Our team starts with the questions your users actually ask, then designs an ingestion pipeline that pulls from the right sources, chunks documents correctly, and stores embeddings in a vector database. We build the retrieval layer, prompt orchestration, and response logic so answers come back fast, accurate, and with citations to source documents. We handle access controls, audit logging, and PII handling so the system meets your security and compliance bar. For internal teams we integrate the RAG into Slack, Teams, or a custom web app. For customer-facing use we wrap it in a chat interface with guardrails and fallback to human support. After launch we monitor answer quality, retrain on feedback, and tune retrieval to keep the system accurate as your content changes.

Fit Check

Built for teams like yours

Who it's for

  • Enterprise knowledge teams
  • Customer support organizations
  • Product and engineering teams
  • Legal and compliance teams
  • Sales enablement teams

Pain points we solve

  • Slow internal knowledge search
  • Inconsistent answers from staff
  • High cost of expert lookups
  • Stale or scattered documentation
  • Hallucinations from generic AI tools
What's included

Capabilities

Everything we cover in this engagement.

  • Source ingestion pipelines
  • Chunking and embedding strategy
  • Vector database setup
  • Retrieval and reranking logic
  • Prompt engineering
  • Access control and audit logs
  • Slack, Teams, and web interfaces
  • Evaluation and monitoring
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Discovery

We map sources, users, and use cases.

02

Architecture

We design ingestion, retrieval, and security.

03

Build

We implement the pipeline and interfaces.

04

Evaluate

We test answers against a benchmark set.

05

Operate

We monitor and tune in production.

What you get

Deliverables & outcomes

What you get

  • Working RAG system
  • Ingestion pipeline
  • Vector database setup
  • Chat or API interface
  • Evaluation report
  • Operations runbook

Outcomes you can expect

  • Faster internal answers
  • Lower support load
  • Higher answer accuracy
  • Reduced hallucinations
  • Better knowledge reuse
Timeline

6 to 12 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

OpenAI, Anthropic, Pinecone, LangChain, LlamaIndex

KPIs we track

Answer accuracy, response time, citation rate, user satisfaction, deflection rate

Client stories

What clients say

"

Holiday season was about to break us. We needed 22 agents in six weeks and our internal hiring pipeline could not move that fast. They staffed it, trained on our tone guide, and ran nesting alongside our senior reps. CSAT actually went up by three points during peak. First Q4 in four years my support lead took her vacation.

Tom H.
"

Our SDRs were spending two hours a day copying lead data between Salesforce, Outreach, and a Google Sheet nobody owned. They mapped the whole flow, stitched it together in n8n, and added a dedupe step we did not even know we needed. Got 38 hours a week back across the team. The SDRs were the ones who pushed to expand it further.

Rebecca F.
FAQ

Frequently asked questions

Quick answers to the questions we hear most.

Which LLM do you use?
We work with OpenAI, Anthropic, and open source models. We pick based on accuracy, cost, and data rules.
Will my data leave our environment?
That depends on your policy. We can deploy fully inside your cloud if needed.
How do you measure answer quality?
We build an evaluation set of real questions and score answers against it before and after launch.
Can the system cite sources?
Yes. Every answer can include links and snippets from the source documents.
Do you support multilingual content?
Yes. We tune embeddings and prompts for the languages in your data.

Want AI answers grounded in your own data?

We build custom RAG systems that give teams accurate, source-cited answers from internal knowledge.