Process Mining & Workflow Discovery

Overview

What we deliver

We use process mining and structured discovery to surface the workflows behind your systems and reveal where time, cost, and friction live.

We help operations and transformation teams move past assumptions and see how work actually flows through their systems. Our team pulls event logs from your core platforms, builds process maps from the data, and validates findings with the people who run the work day to day. We surface bottlenecks, rework loops, unauthorized variants, and the hidden cost of swivel-chair tasks. Where event data is thin, we run structured interviews and task-level observation to fill the gaps. The output is a clear, evidence-based view of current state, plus a backlog of automation and improvement opportunities ranked by impact. We hand over the analysis, the underlying queries, and a playbook so your team can keep mining processes after we leave. The result is a shared, factual baseline that drives better decisions on automation, staffing, and system changes.

Fit Check

Built for teams like yours

Who it's for

Operations and transformation leaders
Shared services and BPO managers
Finance and procurement teams
RevOps and customer operations
IT leaders planning system changes

Pain points we solve

Process documentation that does not match reality
Unknown rework and exception loops
Hidden costs in handoffs and waiting time
Inconsistent process variants across teams
Automation projects scoped on guesswork

What's included

Capabilities

Everything we cover in this engagement.

Event log extraction and cleaning
Process model discovery
Variant and conformance analysis
Bottleneck and rework analysis
Task-level observation and interviews
Opportunity backlog and scoring
Dashboards for ongoing monitoring
Knowledge transfer to internal teams

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Scope

Pick processes, systems, and success metrics.

02

Extract

Pull and clean event logs from source systems.

03

Discover

Build process maps and variant analysis.

04

Validate

Review findings with operators and owners.

05

Recommend

Deliver opportunities and monitoring setup.

What you get

Deliverables & outcomes

What you get

Cleaned event log dataset
Process maps and variant analysis
Bottleneck and rework report
Ranked opportunity backlog
Monitoring dashboards
Handover documentation

Outcomes you can expect

Factual baseline of current operations
Clear targets for automation projects
Reduced cycle time on key workflows
Lower rework and exception volume
Shared view between business and IT

Timeline

6 to 10 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

Celonis, Power BI, Python, SQL, Miro

KPIs we track

Cycle time, throughput, rework rate, variant count, cost per case

Client stories

What clients say

"

Our old site was a Frankenstein of three previous agencies. We gave them a hard launch date tied to a trade show and they actually hit it. 47 templates, full product catalog migration, no broken redirects on go-live day. Our previous vendor missed the same deadline twice. This time my phone stayed quiet on launch morning.

Marcus L.

"

Two weeks before our seed round we still did not have a defensible model. Their fractional CFO rebuilt our three-statement forecast, pressure-tested the assumptions, and walked me through every line before the partner meeting. We closed 1.4M on the terms we wanted. The investor specifically called out how clean the financials looked compared to the last five decks she had seen.

Hannah B.

Proof