Live Chat Support

Overview

What we deliver

We staff and run live chat support on your website and app so customers get fast, accurate answers during the hours you choose.

We provide live chat support for B2B and B2C brands that need quick, helpful responses on their website, product, or storefront. Our agents handle pre-sales questions, account and order inquiries, technical triage, and routine service requests. We follow your tone, scripts, and escalation rules, and we log every conversation in your CRM or helpdesk. Coverage models range from business hours to extended and around-the-clock shifts, with planned coverage for promotions, launches, and outages. Quality assurance includes daily conversation reviews, scoring against a rubric, and coaching to keep answers accurate. We track response time, resolution rate, CSAT, and conversion, and we share weekly reports that highlight common questions and content gaps. The aim is consistent chat support that customers trust and that frees your internal team for higher-value work.

Fit Check

Built for teams like yours

Who it's for

E-commerce stores
SaaS support teams
Financial and insurance brands
Travel and hospitality
B2B websites with active visitors

Pain points we solve

Slow first response on chat
After-hours gaps in coverage
Inconsistent agent answers
Lost sales from unanswered questions
Reps stretched across too many channels

What's included

Capabilities

Everything we cover in this engagement.

Pre-sales chat handling
Account and order support
Technical triage
Lead capture and qualification
Knowledge base usage
CRM and helpdesk logging
QA scoring and coaching
Performance reporting

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Discovery

We map common questions, tone, and escalation paths.

02

Training

We train agents on products, tools, and scripts.

03

Pilot

We run a pilot shift and adjust playbooks.

04

Operate

We staff agreed shifts with monitored SLAs.

05

Review

We share weekly reports and refine over time.

What you get

Deliverables & outcomes

What you get

Chat playbook and scripts
Trained agent roster
Shift schedule and coverage plan
Chat transcripts and logs
Weekly performance reports
QA scorecards

Outcomes you can expect

Faster first response on chat
Higher CSAT on chat sessions
More qualified leads captured
Steady coverage during peak hours
Cleaner data on customer questions

Timeline

3 to 4 weeks to go live

Engagement

Monthly retainer, Project, Sprint

Tools we use

Intercom, Zendesk Chat, LiveChat, Drift, Freshchat

KPIs we track

First response time, average handle time, CSAT, resolution rate, chat to lead conversion

Client stories

What clients say

"

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

"

We were paying three agencies and a lifecycle freelancer to argue over attribution. RevoraOps absorbed all of it in 30 days, killed our worst-performing Meta ad sets, and rebuilt the welcome flow from scratch. CAC dropped 31 percent in the first full month. Honestly the relief of having one weekly call instead of four was worth it alone.

Megan W.

Proof