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Call Center Outsourcing

Telesales & Direct Selling

Phone-based selling teams that close deals end to end.

Overview

What we deliver

We run telesales operations that move prospects from first call to signed order, with the discipline and reporting of a real sales floor.

Telesales and direct selling is built for offers that can be sold over the phone in a single or short cycle. We hire and train phone closers, give them clear scripts and rebuttals, and manage daily performance against revenue targets. Our agents qualify, present, handle objections, and ask for the order, then process the close through your systems. We work with you to define the offer, pricing tiers, and call flows, then build the dashboards and coaching cycles that drive consistent results. Quality assurance reviews calls daily, and team leads coach agents on the gaps that matter most. The program can run as a stand-alone sales channel or as a follow-up motion behind your marketing. You see live activity, conversion data, and revenue contribution in dashboards your team can access at any time.

Fit Check

Built for teams like yours

Who it's for

  • Subscription and renewal businesses
  • Insurance and financial product sellers
  • Education and course providers
  • Membership and donation programs
  • SMB-focused software sellers

Pain points we solve

  • High cost of in-house phone sales teams
  • Slow ramp on new sales reps
  • Inconsistent close rates across agents
  • Marketing leads that never get called
  • Weak objection handling on the phone
What's included

Capabilities

Everything we cover in this engagement.

  • Phone-based closing
  • Script and rebuttal development
  • Lead follow-up and re-engagement
  • Order processing and payment capture
  • Quality assurance call reviews
  • Daily coaching and huddles
  • Revenue and conversion reporting
  • CRM and order system updates
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Plan

We define the offer, targets, and team structure.

02

Build

We hire, train, and certify the closing team.

03

Pilot

We run a controlled pilot to validate close rates.

04

Scale

We expand the team and call volume to hit revenue goals.

05

Improve

We coach daily and refine scripts and lead flow.

What you get

Deliverables & outcomes

What you get

  • Closed sales and processed orders
  • Trained and certified phone agents
  • Sales scripts and objection libraries
  • Daily and weekly revenue reports
  • Call recordings and QA scores
  • Lead source performance breakdowns

Outcomes you can expect

  • Higher conversion of marketing leads
  • Predictable phone revenue stream
  • Faster ramp than building in-house
  • Stronger objection handling across the floor
  • Clear view of customer acquisition costs
Timeline

3 to 4 weeks to launch, ongoing program

Engagement

Monthly retainer, Project, Sprint

Tools we use

Salesforce, HubSpot, Five9, Stripe, Aircall

KPIs we track

Close rate, Average order value, Revenue per agent, Lead-to-sale conversion, Refund or cancel rate

Client stories

What clients say

"

Two weeks before our seed round we still did not have a defensible model. Their fractional CFO rebuilt our three-statement forecast, pressure-tested the assumptions, and walked me through every line before the partner meeting. We closed 1.4M on the terms we wanted. The investor specifically called out how clean the financials looked compared to the last five decks she had seen.

Hannah B.
"

My books were 90 days behind and I was avoiding my accountant. They cleaned up nine months of mis-categorized Shopify and Stripe entries, set up proper rules in QuickBooks, and now my close lands on day four of every month. First time in three years I opened a P&L without wincing. Cash forecasting actually makes sense now.

D.R.
FAQ

Frequently asked questions

Quick answers to the questions we hear most.

Do agents handle payments on the call?
Yes, where compliance allows, using your payment systems and disclosures.
How are agents paid?
We bill you a fixed rate and handle agent compensation, including any incentive structures.
Can you sell complex products by phone?
We focus on offers that can be sold in one to three calls with the right enablement.
How do you maintain call quality?
Daily QA scoring, side-by-side coaching, and weekly calibration sessions.
Do you work warm leads or cold lists?
Both. Warm leads usually deliver better economics, but we can structure cold programs too.

Ready to turn the phone into a revenue channel?

Talk to us about building a telesales floor that closes deals on your behalf.