Server Administration & DevOps

Overview

What we deliver

We keep your servers patched, monitored, and recoverable, and we automate the routine work so your team can focus on shipping.

We provide ongoing server administration and DevOps support for B2B teams running production workloads. Our work covers operating system patching, security updates, log review, performance tuning, backup verification, and incident response. We also build the automation that removes manual toil, including infrastructure as code, configuration management, and deployment scripts. On the DevOps side we set up monitoring, alerting, and dashboards so issues surface before users notice. We respond to incidents within agreed service hours and document every change in a clear runbook. Our retainers cover Linux and Windows servers, container platforms, and managed cloud services. We work as a partner to your in-house team or as a fractional ops function for companies without one. The goal is straightforward: stable systems, fewer surprises, and faster recovery when something does go wrong.

Fit Check

Built for teams like yours

Who it's for

SaaS teams without dedicated ops
Agencies supporting client infrastructure
E-commerce sites needing uptime
Companies replacing a former sysadmin
Engineering teams stretched thin

Pain points we solve

Servers fall behind on patches
No clear incident response process
Backups exist but are never tested
Manual deployments cause outages
Monitoring is noisy or missing

What's included

Capabilities

Everything we cover in this engagement.

OS patching and updates
Security hardening
Monitoring and alerting setup
Backup verification
Log management
Performance tuning
Infrastructure as code
Incident response

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Audit

We review current servers, access, and risks.

02

Baseline

We patch, harden, and document the environment.

03

Automate

We add monitoring, alerts, and routine task scripts.

04

Operate

We run scheduled maintenance and respond to incidents.

05

Report

We share monthly reports on health and changes.

What you get

Deliverables & outcomes

What you get

Server inventory and audit
Hardening checklist applied
Monitoring dashboards
Automated backup verification
Incident response runbook
Monthly status report

Outcomes you can expect

Higher uptime month over month
Faster incident resolution
Documented, repeatable operations
Lower risk of data loss
Predictable maintenance windows

Timeline

Ongoing monthly retainer

Engagement

Monthly retainer, Project, Sprint

Tools we use

Ansible, Terraform, Prometheus, Grafana, Datadog

KPIs we track

Uptime, Mean time to resolve, Patch compliance, Backup success, Alert volume

Client stories

What clients say

"

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

"

Our SDRs were spending two hours a day copying lead data between Salesforce, Outreach, and a Google Sheet nobody owned. They mapped the whole flow, stitched it together in n8n, and added a dedupe step we did not even know we needed. Got 38 hours a week back across the team. The SDRs were the ones who pushed to expand it further.

Rebecca F.

Proof