Survey & Market Research Calls

Overview

What we deliver

We run survey and market research calling, including CATI, B2B interviews, and customer satisfaction studies on tight quotas.

We run outbound survey and market research calling programs for agencies, in-house insights teams, and consultancies. Agents conduct computer-assisted telephone interviews, B2B decision-maker surveys, customer satisfaction studies, NPS follow-ups, and ad hoc opinion research. We work to your questionnaire, quotas, and screening criteria, and record responses in your survey platform or ours. We monitor quota progress by segment so you finish on time without over- or under-sampling any group. Recordings and back-coding support a clean audit trail for your client or research committee. We brief agents on the topic so they can probe open-ends with care and write usable verbatims. Reports track completes per hour, refusal rates, and quota status by cell. We do not write the questionnaire. We field it well and bring back data your analysts can trust.

Fit Check

Built for teams like yours

Who it's for

Market research agencies
In-house insights teams
Healthcare and pharma researchers
Public sector and policy researchers
Customer experience teams

Pain points we solve

Quotas miss deadline as fieldwork drags
Hard-to-reach segments stall the project
Open-end verbatims are thin or unusable
Audit trails are incomplete for compliance reviews
B2B respondents need flexible callback handling

What's included

Capabilities

Everything we cover in this engagement.

CATI fieldwork
B2B decision-maker interviews
Customer satisfaction and NPS surveys
Screening and recruitment calls
Quota management by cell
Open-end probing and verbatims
Call recording and back-coding
Quality monitoring

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Brief

We review the questionnaire, quotas, and screening rules.

02

Pilot

We field a small batch and confirm script flow and timing.

03

Quota build

We schedule calls to fill cells evenly across the field period.

04

Full field

We field to completion with daily quota tracking.

05

Handover

We deliver clean data, recordings, and a field report.

What you get

Deliverables & outcomes

What you get

Completed interviews to quota
Cleaned response data file
Recorded calls per protocol
Coded open-end verbatims
Daily field tracker
Final field and quality report

Outcomes you can expect

On-time field completion
Balanced quotas across segments
Rich, usable open-end responses
Audit-ready records for clients
Reliable quality scores on monitored calls

Timeline

2 to 6 week field

Engagement

Monthly retainer, Project, Sprint

Tools we use

Confirmit, Decipher, Qualtrics, Voxco, Nice CXone

KPIs we track

Completes per hour, response rate, refusal rate, quota fill, quality score

Client stories

What clients say

"

We were paying three agencies and a lifecycle freelancer to argue over attribution. RevoraOps absorbed all of it in 30 days, killed our worst-performing Meta ad sets, and rebuilt the welcome flow from scratch. CAC dropped 31 percent in the first full month. Honestly the relief of having one weekly call instead of four was worth it alone.

Megan W.

"

Our SDRs were spending two hours a day copying lead data between Salesforce, Outreach, and a Google Sheet nobody owned. They mapped the whole flow, stitched it together in n8n, and added a dedupe step we did not even know we needed. Got 38 hours a week back across the team. The SDRs were the ones who pushed to expand it further.

Rebecca F.

Proof