Call Center Outsourcing

Toll-free Answering Services

Branded toll-free answering coverage for inbound customer and prospect calls.

Book a Call Learn more ↓

Overview

What we deliver

We staff your toll-free numbers with trained agents who answer in your brand voice, capture details, and route calls accurately every time.

We run toll-free answering services for B2B teams that want every inbound call handled by a live, trained agent. Our agents work from your scripts, knowledge base, and routing rules so callers hear a consistent brand voice whether they reach us at 8 a.m. or 8 p.m. We capture caller intent, qualify the lead or ticket, log the interaction in your CRM, and transfer to the right person or queue. For service lines, we triage urgency and dispatch the correct workflow. Calls are recorded for quality review, and we report on volume, talk time, abandonment, and conversion. We tune scripts and call flows monthly based on what the data shows. The result is a toll-free line that behaves like an extension of your team without adding internal headcount or training overhead.

Fit Check

Built for teams like yours

Who it's for

SaaS support teams
Professional services firms
Healthcare practices
Field service companies
E-commerce brands

Pain points we solve

Missed calls during peak hours
Inconsistent brand voice across agents
High in-house staffing costs
Slow lead response times
Poor call data and reporting

What's included

Capabilities

Everything we cover in this engagement.

Live agent answering
Custom script development
CRM call logging
Warm and cold transfers
Message taking and dispatch
Lead qualification
Call recording and QA
Monthly performance reporting

How we work

Our process

A clear, predictable path from kickoff to outcomes.

Discovery

We map call types, routing rules, and brand voice.

Script build

We draft greetings, FAQs, and qualification flows.

Agent training

We certify agents on your product and tone.

Go live

We port or forward numbers and begin coverage.

Optimize

We review metrics monthly and refine scripts.

What you get

Deliverables & outcomes

What you get

Custom call scripts
Trained agent pool
CRM integration setup
Call recordings library
Monthly KPI report
Routing and escalation matrix

Outcomes you can expect

Higher answer rate
Faster lead response
Consistent brand experience
Lower internal staffing load
Better call data visibility

Timeline

2 to 3 weeks to launch

Engagement

Monthly retainer, Project, Sprint

Tools we use

Five9, Genesys Cloud, Salesforce, HubSpot, Zendesk

KPIs we track

Answer rate, average handle time, abandonment rate, first call resolution, lead conversion

Client stories

What clients say

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

Our SDRs were spending two hours a day copying lead data between Salesforce, Outreach, and a Google Sheet nobody owned. They mapped the whole flow, stitched it together in n8n, and added a dedupe step we did not even know we needed. Got 38 hours a week back across the team. The SDRs were the ones who pushed to expand it further.

Rebecca F.

Proof