AI Voice Agent Setup & Management

Overview

What we deliver

We set up and manage AI voice agents that handle routine calls and route complex ones to human teams.

We deploy AI voice agents that answer calls, qualify intent, and resolve common requests without putting customers on hold. Our team picks the right voice platform for your traffic, designs natural call flows, records or selects voices that fit your brand, and connects the agent to your CRM, order systems, and ticketing tools. We handle escalations so complex calls reach human agents with context already captured. After launch, we listen to recordings, fix misrecognitions, retune prompts, and expand the agent to cover more call types. We measure containment, customer satisfaction, transfer rate, and cost per call against your staffed lines. We work across inbound support, outbound notifications, appointment reminders, and qualification calls. AI voice agents work well alongside live teams, taking the routine load while your specialists focus on calls that need human judgment.

Fit Check

Built for teams like yours

Who it's for

Contact centers with high call volume
Healthcare practices managing appointment calls
Insurance firms doing first-notice-of-loss
Field service businesses with dispatch calls
Sales teams qualifying inbound leads

Pain points we solve

Long hold times on routine calls
High cost per call for simple requests
Inconsistent call handling across shifts
Missed after-hours calls
No analytics on call drivers

What's included

Capabilities

Everything we cover in this engagement.

Platform selection and procurement
Call flow design and scripting
Voice selection and tone tuning
CRM and telephony integration
Human handoff and warm transfer setup
Recording review and retraining
Compliance and disclosure handling
Reporting on call outcomes

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Assess

Review call drivers and pick high-value use cases.

02

Design

Map call flows, prompts, and handoff rules.

03

Build

Configure platform and connect systems.

04

Pilot

Launch on a slice of traffic with close monitoring.

05

Scale

Expand call types and tune prompts weekly.

What you get

Deliverables & outcomes

What you get

Configured voice agent platform
Documented call flows and prompts
Telephony and CRM integration
Recording review process
Performance dashboard
Weekly tuning reports

Outcomes you can expect

Higher containment on routine calls
Lower average handle time
24/7 coverage for common asks
Cleaner data on call drivers
Better focus for human agents

Timeline

6 to 10 weeks to first launch

Engagement

Monthly retainer, Project, Sprint

Tools we use

Vapi, Retell, ElevenLabs, Twilio Voice, Amazon Connect

KPIs we track

Containment rate, transfer rate, average handle time, CSAT, cost per call

Client stories

What clients say

"

We had been prototyping an AI quoting agent for nine months and could not get it past demo quality. They came in, scoped a real eval set, swapped our retrieval layer, and added guardrails for the edge cases that kept burning us. Went live in seven weeks. It now handles 41 percent of inbound quote requests without a human touching them.

Kyle A.

"

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

Proof