Internal Knowledge Bot

Overview

What we deliver

We build an internal knowledge bot that lets staff search policies, processes, and product docs in plain language with cited answers.

We deliver an internal knowledge assistant that gives your team instant answers from documents, wikis, ticket histories, and policy libraries. We start by mapping the questions your staff ask most often and the sources that hold the answers. We then connect those sources, set up secure ingestion, and configure a retrieval pipeline that returns answers with citations to the original document. The bot is available in the channels your team already uses, such as Slack, Microsoft Teams, or a web portal, and respects existing permissions so users only see what they are allowed to see. We tune the prompts, evaluate answer quality with sample question sets, and build feedback loops so the bot improves over time. We also set up admin tools for content owners to flag outdated documents and update sources. The outcome is faster answers for support, sales, and operations teams and less time spent searching across systems.

Fit Check

Built for teams like yours

Who it's for

Support teams answering repeat questions
Sales teams needing fast product answers
HR teams handling policy questions
Operations teams with complex procedures
Distributed teams across time zones

Pain points we solve

Staff cannot find answers quickly
Policies live in scattered documents
Senior staff answer the same questions
New hires take weeks to ramp
Outdated documents create wrong answers

What's included

Capabilities

Everything we cover in this engagement.

Source mapping and access setup
Secure ingestion pipeline
Retrieval and citation logic
Slack, Teams, or web interface
Permission and access controls
Evaluation and quality testing
Admin and feedback tools
Training and rollout

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Scope

We identify question patterns, sources, and permission rules.

02

Build

We set up ingestion, retrieval, and the chat interface.

03

Evaluate

We test answers against a question set and tune prompts.

04

Pilot

We launch to a small group and gather feedback.

05

Roll out

We expand access, train users, and set up content owners.

What you get

Deliverables & outcomes

What you get

Connected knowledge bot
Source ingestion pipeline
Permission and access controls
Evaluation report
Admin dashboard
Training and documentation

Outcomes you can expect

Faster answers for common questions
Lower load on senior staff
Shorter new hire ramp
Higher self service rate
Cleaner knowledge base over time

Timeline

4 to 8 weeks

Engagement

Monthly retainer, Project, Sprint

Tools we use

OpenAI, Azure OpenAI, Pinecone, Slack, Notion

KPIs we track

Questions answered per week, answer accuracy, deflection rate, average response time, content freshness

Client stories

What clients say

"

We were paying three agencies and a lifecycle freelancer to argue over attribution. RevoraOps absorbed all of it in 30 days, killed our worst-performing Meta ad sets, and rebuilt the welcome flow from scratch. CAC dropped 31 percent in the first full month. Honestly the relief of having one weekly call instead of four was worth it alone.

Megan W.

"

Our SDRs were spending two hours a day copying lead data between Salesforce, Outreach, and a Google Sheet nobody owned. They mapped the whole flow, stitched it together in n8n, and added a dedupe step we did not even know we needed. Got 38 hours a week back across the team. The SDRs were the ones who pushed to expand it further.

Rebecca F.

Proof