Telemarketing

Overview

What we deliver

We run trained calling teams that generate leads, qualify interest, and feed clean pipeline into your sales process.

Our telemarketing service handles outbound calling programs and inbound response lines for B2B and B2C campaigns. We staff and train calling agents, build scripts, and manage daily operations so you get consistent volume and quality. Campaigns can include lead generation, list cleansing, market research, appointment setting, and lead qualification. We follow your compliance requirements, including do-not-call rules, recording disclosures, and data handling standards. Every call is logged, every outcome tracked, and every campaign reviewed against agreed targets. Our team leads listen to calls, coach agents, and surface insight from the field that can improve your offer or list quality. Whether you need a short burst of activity to test a market or an ongoing program tied to your sales engine, we set up the right structure and report weekly on what’s working and what to change.

Fit Check

Built for teams like yours

Who it's for

B2B marketing teams
Membership and association groups
Insurance and financial firms
Education and training providers
Healthcare and medical device sellers

Pain points we solve

Stale leads that never get called
Lack of in-house calling capacity
Dirty or outdated contact databases
Slow follow-up on inbound inquiries
No clear data on campaign performance

What's included

Capabilities

Everything we cover in this engagement.

Outbound lead generation calling
Inbound response line management
Data cleansing and verification
Appointment setting
Lead qualification and scoring
Market research surveys
Script writing and call coaching
CRM updates and reporting

How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Scoping

We define campaign goals, audience, and success metrics.

02

Preparation

We write scripts, prepare lists, and train agents.

03

Pilot

We run a small pilot to validate messaging and data.

04

Scale

We expand calling volume to the agreed daily targets.

05

Review

We share weekly results and adjust the plan as needed.

What you get

Deliverables & outcomes

What you get

Qualified leads passed to sales
Cleansed and updated contact data
Booked appointments where in scope
Call recordings and notes
Weekly performance dashboards
Final campaign summary report

Outcomes you can expect

More usable leads in the funnel
Cleaner database for future campaigns
Faster response to inbound inquiries
Clear view of market reception
Lower internal staffing pressure

Timeline

2 to 3 weeks to launch, project or ongoing

Engagement

Monthly retainer, Project, Sprint

Tools we use

Five9, Genesys, HubSpot, Salesforce, Aircall

KPIs we track

Dials per day, Connect rate, Qualified lead rate, Appointments set, Conversion to opportunity

Client stories

What clients say

"

We were drowning in tier-one tickets about password resets and appointment changes. They built a deflection layer on top of our help desk and kept their agents in the loop for anything sensitive. Volume to humans dropped 58 percent in two months and our patient NPS held steady. The hybrid handoff is the part most vendors get wrong. They did not.

P.M.

"

Our old site was a Frankenstein of three previous agencies. We gave them a hard launch date tied to a trade show and they actually hit it. 47 templates, full product catalog migration, no broken redirects on go-live day. Our previous vendor missed the same deadline twice. This time my phone stayed quiet on launch morning.

Marcus L.

Proof