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Call Center Outsourcing

Appointment Setting

Trained agents who book qualified meetings on your sales team's calendar.

Overview

What we deliver

We run outbound and follow-up programs that book qualified appointments with the right contacts and the right context for your reps.

Sales reps close deals, not calendars. Our appointment setting teams run the outreach, screen the contact, agree on a time, and place a confirmed meeting on the rep’s calendar with full notes attached. We work from your account list, your inbound leads, or both. Agents qualify against the criteria your sales leaders set, so meetings are not just booked, they are worth taking. We confirm appointments before they happen to keep no-show rates low and reschedule politely when needed. Reports show meetings booked, meetings held, and the conversion from held meetings to opportunities. The program runs daily and scales with your hiring plan. When reps trust the meetings coming in, they stop screening and start selling, which is where their time is best spent.

Fit Check

Built for teams like yours

Who it's for

  • B2B sales teams
  • Field sales organizations
  • Financial advisors
  • Home services and trades
  • Healthcare and medical device firms

Pain points we solve

  • Reps waste time on unqualified meetings
  • High no-show rates on booked calls
  • Inbound leads sit too long before contact
  • Hard to balance calling and closing
  • Inconsistent meeting context for reps
What's included

Capabilities

Everything we cover in this engagement.

  • Outbound and inbound calling
  • Lead qualification to set criteria
  • Calendar integration and booking
  • Pre-meeting confirmation
  • Rescheduling and follow-up
  • CRM notes and handoff brief
  • No-show tracking and rework
  • Weekly performance reporting
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Criteria workshop

We agree on what makes a meeting worth taking.

02

Channel setup

We connect calendars, CRM, and dialer tools.

03

Agent training

Callers learn your story, ICP, and qualification bar.

04

Booking phase

Agents call, qualify, and place meetings on calendars.

05

Confirm and review

We confirm meetings and review performance weekly.

What you get

Deliverables & outcomes

What you get

  • Qualification criteria document
  • Calendar and CRM integration
  • Trained appointment setters
  • Pre-meeting handoff notes
  • No-show recovery process
  • Weekly meeting dashboard

Outcomes you can expect

  • More qualified meetings held
  • Lower no-show rates
  • Faster lead response time
  • Higher meeting-to-opportunity rate
  • Reps focused on selling
Timeline

4 to 5 weeks to launch

Engagement

Monthly retainer, Project, Sprint

Tools we use

Calendly, Chili Piper, Salesforce, HubSpot, Outreach

KPIs we track

Meetings booked, meetings held, show rate, meeting-to-opportunity rate, time to first meeting

Client stories

What clients say

"

My books were 90 days behind and I was avoiding my accountant. They cleaned up nine months of mis-categorized Shopify and Stripe entries, set up proper rules in QuickBooks, and now my close lands on day four of every month. First time in three years I opened a P&L without wincing. Cash forecasting actually makes sense now.

D.R.
"

Our old site was a Frankenstein of three previous agencies. We gave them a hard launch date tied to a trade show and they actually hit it. 47 templates, full product catalog migration, no broken redirects on go-live day. Our previous vendor missed the same deadline twice. This time my phone stayed quiet on launch morning.

Marcus L.
FAQ

Frequently asked questions

Quick answers to the questions we hear most.

How do you keep no-show rates low?
We confirm by phone and email before the meeting and offer rescheduling rather than letting slots go cold.
Can you work from inbound leads only?
Yes. We can run pure inbound, pure outbound, or a blend depending on your pipeline mix.
What context do reps get for each meeting?
A short brief with contact details, qualification notes, pain points discussed, and any objections raised.
How fast do you contact new inbound leads?
Our standard is contact within minutes during business hours. We agree exact targets at scoping.
What happens if a meeting is not qualified?
We review it, log the gap, and adjust the criteria or training so the next one is better.

Want qualified meetings on your reps' calendars?

Talk with us about an appointment setting program tailored to your sales motion.