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Call Center Outsourcing

Order Recovery & Abandoned Cart Calls

Outbound calls that bring stalled orders and abandoned carts back to checkout.

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Overview

What we deliver

We call shoppers who left items in the cart or stopped mid-order, answer questions, and help them complete the purchase.

Abandoned carts and stalled orders are warm pipeline. The shopper picked the product, started checkout, and dropped for a reason you can usually fix on the phone. We run dedicated outbound teams that work your abandonment lists daily. Agents call within the right time window, confirm interest, address shipping or payment concerns, and complete the order on the line when allowed. We respect quiet hours, contact preferences, and consent rules in every market we cover. The program is built around your funnel data, so we know which carts are worth calling and which to leave to email. Reports show recovered revenue, contact rates, and the reasons shoppers gave for stopping, which helps your product and checkout teams fix the underlying problems.

Fit Check

Built for teams like yours

Who it's for

  • Ecommerce retailers
  • DTC brands
  • Subscription box companies
  • B2B online sellers
  • Marketplaces and resellers

Pain points we solve

  • High cart abandonment rates
  • Email alone fails to recover orders
  • Lost revenue from payment failures
  • Unclear reasons for drop-off
  • Slow follow-up on stalled orders
What's included

Capabilities

Everything we cover in this engagement.

  • Abandonment list segmentation
  • Time-window calling rules
  • Payment recovery support
  • Shipping and stock objection handling
  • Order completion on call
  • Reason capture and tagging
  • Consent and compliance checks
  • Daily recovery reporting
How we work

Our process

A clear, predictable path from kickoff to outcomes.

01

Funnel review

We study your checkout data and dropout points.

02

List rules

We define which carts get called and when.

03

Script build

We write call flows for top dropout reasons.

04

Live calling

Agents work the queue daily and log outcomes.

05

Weekly tuning

We adjust timing and scripts based on results.

What you get

Deliverables & outcomes

What you get

  • Calling rules document
  • Trained recovery agents
  • Reason code library
  • Daily recovery report
  • Weekly drop-off analysis
  • Monthly revenue summary

Outcomes you can expect

  • Recovered cart revenue
  • Lower payment failure losses
  • Clear data on checkout problems
  • Faster response than email-only
  • Improved repeat purchase rates
Timeline

4 to 6 weeks to launch

Engagement

Monthly retainer, Project, Sprint

Tools we use

Shopify, Magento, Salesforce Commerce, Klaviyo, Twilio

KPIs we track

Recovery rate, contact rate, revenue per call, time to first contact, completion rate

Client stories

What clients say

"

Two weeks before our seed round we still did not have a defensible model. Their fractional CFO rebuilt our three-statement forecast, pressure-tested the assumptions, and walked me through every line before the partner meeting. We closed 1.4M on the terms we wanted. The investor specifically called out how clean the financials looked compared to the last five decks she had seen.

Hannah B.
"

We had 14 cornerstone pages stuck on page two for 18 months. Their SEO crew rewrote the internal linking, cleaned up our schema, and shipped 22 supporting briefs over a quarter. Eight of those pages broke top three by month five. Organic pipeline went from a trickle to our second-largest source. Felt like watching interest compound.

James T.
Proof

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FAQ

Frequently asked questions

Quick answers to the questions we hear most.

How quickly do you call after a drop-off?
Most clients call within 2 to 24 hours, depending on the cart value and shopper segment.
Do you handle payment processing on the call?
We collect intent and route the customer to your secure checkout. We can also support compliant phone payment if your stack allows.
What if the shopper does not want to be called?
We honor consent and opt-out records. Lists are scrubbed before each calling day.
Can you call international shoppers?
Yes. We staff agents for English-speaking markets and follow local consent rules.
What share of carts can we expect to recover?
Recovery varies by category and cart value. We share benchmarks during scoping and confirm targets after the pilot.

Want to recover more abandoned orders?

Let us show you a calling plan built around your checkout data.

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