Call Center Outsourcing

Billing & Payment Support

Billing inquiry handling and payment support for AR, customer care, and revenue teams.

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Overview

What we deliver

We answer billing questions, take payments, set up plans, and resolve disputes so your AR cycle moves faster and your customers stay current.

We provide billing and payment support as a managed contact center service for subscription, utility, healthcare, and B2B clients. Agents handle invoice questions, walk customers through statements, take card and ACH payments over the phone, set up payment plans, and route disputes to the right team with clean notes. We work inside your billing platform and CRM so balances, promises to pay, and payment receipts stay accurate. PCI compliant handling, pause and resume recording, and tight QA protect cardholder data and limit chargebacks. Outbound campaigns for early stage past due accounts can be added to recover balances before they age. Reporting covers contact volume, first call resolution, promise kept rate, payment capture by channel, and CSAT so finance and customer experience leaders can see how the program protects revenue and trust.

Fit Check

Built for teams like yours

Who it's for

Subscription businesses
Utilities and telecom
Healthcare providers
B2B services firms
Property and HOA managers

Pain points we solve

Long billing call queues
High dispute volume
Slow payment capture
Inconsistent payment plan handling
Friction taking phone payments

What's included

Capabilities

Everything we cover in this engagement.

Invoice and statement support
Card and ACH payment capture
Payment plan setup
Dispute intake and routing
Refund and adjustment processing
Early stage past due outreach
Account note documentation
PCI compliant call handling

How we work

Our process

A clear, predictable path from kickoff to outcomes.

Discovery

We map billing flows, policies, and common dispute types.

Setup

We connect to your billing platform and PCI tools.

Training

Agents learn invoices, plans, and approval limits.

Launch

Pilot launch with daily calibration sessions.

Optimize

We refine scripts and routing to lift recovery.

What you get

Deliverables & outcomes

What you get

Trained billing support pod
Call scripts and dispute trees
Daily payments reconciliation
QA scorecards
Weekly KPI dashboard
Monthly review and plan

Outcomes you can expect

Faster payment capture
Lower DSO on early buckets
Higher promise kept rate
Reduced chargebacks
Improved customer satisfaction

Timeline

4 to 6 weeks to go live

Engagement

Monthly retainer, Project, Sprint

Tools we use

Salesforce, Zuora, Stripe, NetSuite, Talkdesk

KPIs we track

First call resolution, promise kept rate, payment capture rate, chargeback rate, CSAT

Client stories

What clients say

Our LCP was 4.8 seconds and Google was punishing us for it. They audited the build, dumped two plugins we did not need, moved hero images to a real CDN, and rewrote the critical CSS. LCP came down to 1.6 seconds within three weeks. Bounce rate on the pricing page dropped by a quarter without us touching the copy.

Sarah K.

We had been prototyping an AI quoting agent for nine months and could not get it past demo quality. They came in, scoped a real eval set, swapped our retrieval layer, and added guardrails for the edge cases that kept burning us. Went live in seven weeks. It now handles 41 percent of inbound quote requests without a human touching them.

Kyle A.

Proof