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Call Center Outsourcing

Inbound Sales

Order-takers and upsell specialists trained to convert

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Overview

Why this matters

When a buyer calls, chats, or emails with intent, every second matters. We run inbound sales programs that pick up fast, handle the order or query confidently, and surface the right upsell at the right moment. Agents are trained on your catalog, pricing, promotions, and the objections that come up most. They work inside your e-commerce platform, CRM, or order system, log every interaction, and report against conversion rate, AOV, and abandonment. Coverage spans UK, US, Canada, and Australia hours so promotions, paid media, and TV spend never run faster than your sales floor. Whether the contact comes through a campaign, a chatbot handoff, or a direct call, we make sure ready buyers leave as customers, not abandoned carts.

Why us

Key benefits

Speed-to-answer that protects spend

Tight ASA targets stop paid traffic and TV response from dropping into abandonment or voicemail.

Trained on your catalog and pricing

Agents know the SKUs, bundles, and promotions, so quotes and orders are accurate the first time.

Upsell built into the script

Documented upsell and cross-sell prompts lift AOV without pushing customers into pressure tactics.

Conversion reporting, not just volume

We report conversion rate, AOV, and revenue per call alongside service KPIs each week.

Catalog

Services in Inbound Sales

3 services available in this group.

Inbound Sales Calls

Live agents who qualify, nurture, and convert inbound sales calls.

We staff your inbound sales lines with trained agents who qualify prospects, book demos, and hand off ready buyers to your sales…

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Upsell & Cross-sell on Inbound

Trained agents who grow basket size on calls customers already make.

We turn inbound service and sales calls into revenue moments through trained upsell and cross-sell offers that feel helpful, not pushy.

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Order Recovery & Abandoned Cart Calls

Outbound calls that bring stalled orders and abandoned carts back to checkout.

We call shoppers who left items in the cart or stopped mid-order, answer questions, and help them complete the purchase.

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How we work

Our approach

01

Offer & flow design

We map products, pricing, promotions, and upsell paths into a clear agent playbook.

02

Train & certify

Agents train on catalog, objection handling, and your order or CRM system before live work.

03

Go live & measure

We launch with controlled volume, track conversion and AOV, and refine the script weekly.

04

Scale to demand

We staff up for campaigns, peaks, and TV spend, then right-size as the cycle eases.

FAQ

Frequently asked questions

Do you handle order entry into our e-commerce platform?
Yes. Agents work inside Shopify, Magento, BigCommerce, WooCommerce, and most major order management systems. We also work in custom systems with admin access provided by your team.
How do you handle payment and PCI compliance?
For card-not-present orders, we use PCI-compliant flows such as DTMF masking or pause-and-resume recording. We can deliver from PCI-DSS-aligned sites where the program requires it.
Can you handle inbound demo and quote requests for B2B?
Yes. We qualify against BANT or your custom criteria, book demos directly into your team's calendar, and hand off cleanly to your sellers with notes already in the CRM.
How quickly can you ramp for a campaign?
For a known offer, we can stand up a small program in two to three weeks. Larger or seasonal ramps take four to six. We always staff above forecast for peak windows.

Want help with inbound sales?

Book a 30-minute call. We will scope the right path for your goals.

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